Job Description

Healthcare Call Center Specialist

About the Role: A great healthcare experience often begins with a single phone call. We're looking for a compassionate and bilingual Polish-Speaking Call Center Specialist to join our growing healthcare support team. In this role, you'll help patients feel heard, supported, and connected to the care they need by providing exceptional service across multiple clinic locations. If you're someone who stays calm under pressure, enjoys helping people, and thrives in a fast-paced environment, this is an opportunity to make a meaningful impact every day.

Your Role in the Patient Experience: As the first point of contact for many patients, you'll play a vital role in creating positive healthcare experiences through clear communication, empathy, and problem-solving.

What You'll Do:

• Patient Support & Customer Service
• Answer incoming calls from patients across multiple clinic locations
• Deliver professional, compassionate, and solution-focused support
• Assist patients with questions, concerns, and healthcare navigation
• De-escalate challenging situations with patience and professionalism
• Ensure every interaction is respectful, supportive, and efficient
• Appointment Scheduling & Coordination
• Schedule, reschedule, and confirm patient appointments
• Provide appointment instructions and follow-up information
• Coordinate communication between providers, clinics, pharmacies, and outside partners
• Support patient reminders and follow-up outreach efforts
• Documentation & System Updates
• Maintain accurate patient records within EHR systems
• Document patient interactions clearly and thoroughly
• Protect patient confidentiality and follow HIPAA guidelines
• Teamwork & Performance
• Meet call center performance and patient satisfaction goals
• Collaborate with clinical and administrative teams to improve workflows
• Participate in ongoing training and development opportunities

Requirements: What You Bring: You're empathetic, organized, and able to connect with patients in a way that makes them feel supported and understood.

Required Qualifications:

• High school diploma or GED equivalent
• Minimum of 2 years of experience in a high-volume call center or customer service role
• Fluency in both English and Polish (spoken and written)
• Strong communication, multitasking, and problem-solving skills
• Comfort using multiple computer systems and technologies simultaneously
• Ability to work effectively in a fast-paced, team-oriented environment

Benefits Why Join Our Team? We believe exceptional patient care starts with employees who feel supported, valued, and empowered to grow. Benefits & Perks:

• Competitive compensation package
• Medical, Dental, and Vision insurance
• Life, AD&D, Short-Term & Long-Term Disability coverage
• 401(k) retirement savings plan
• Paid Time Off and paid holidays
• Vacation, personal, and sick leave
• Career development and advancement opportunities
• Employee recognition and support programs
• A collaborative and mission-driven team culture

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