Job Description

Do you want more than just a job? If you are looking for a great career opportunity you've come to the right place! We are currently hiring and seeking talented individuals to join our growing team! We offer competitive wages, a great benefit package plus the ability to grow and learn new things!

Under the direction of the Director of IT, the IT Technical Support Specialist installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Inspects personal computer equipment and reads Helpdesk ticket for user requirements to prepare PC for delivery.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, network equipment, etc.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Enters commands and observes system functions to verify correct system operation.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of hardware and software.
• Recommends or performs minor remedial actions to correct problems.
• Coordinates activities with help desk, network services, or other information systems groups.
• Assists in upgrading network hardware and software components as required.
• Provides updates, status, and completion information to Director of IT, IT Help Desk System and/or users, via chat, email, or in-person communication.
• Replaces defective or inadequate software packages.
• Responds to client inquiries concerning system operation and diagnosis system hardware, software and operator problems.
• Able to run, terminate, test network cable as needed
• Able to perform network troubleshooting tasks and report as needed to the IT team for further investigation.
• Supports end users onsite and also outside of the WI facility remotely and ensures they are getting the assistance they need on a timely basis.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: A Bachelor's degree (BA) or equivalent from an accredited four-year college or technical school; or twenty-four months related experience and/or training; or equivalent combination of education and experience.

If you aren't familiar with us, Wisconsin Oven Corporation is located in East Troy, Wisconsin. Wisconsin Oven Corporation has been designing, engineering, and manufacturing industrial ovens and other heating equipment since 1973. Our custom and standard industrial ovens are used for a multitude of applications including heat treating, finishing, drying, or curing. Wisconsin Oven customers cover a wide range of industries including aerospace/military, automotive, commercial heat treating, and energy/oil to name a few.

We offer great benefits including:

• Medical, dental and vision insurances
• Paid vacation and company holiday time
• 401k with employer match and immediate vesting
• Employee training programs, tuition assistance and career growth opportunities!

Navigate here to see our full benefit information:

EOE AA M/F/H/V

Job Tags

Currently hiring, Immediate start, Remote work

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