Job Description
Position Overview:
A Member Advisor with our Contact Center interacts with our members primarily
through phone channels. In this role, a Member Advisor will assist members with
every day transactions including deposits, cashing checks, transfers, etc… In
addition this role will provide card support and assist members with Online
Banking, all the while working to build strong and trusting relationships with
our members.
Duties and Responsibilities:
* Assist members with accurately and efficiently processing transactions, such
as deposits, withdrawals, payments, or cashier’s checks
- Provide education to our members on self-serve options
- Verify endorsements and proper identification on deposit transactions
- Execute wire or ACH transferring of funds
- Instant issue debit, credit, and gift cards
- Troubleshoot credit or debit card issues, online banking questions, or other
general account related questions and issues
* Balance and maintain personal cash drawer and branch vault, and appropriate
currency logs if applicable
* Other duties as assigned
Qualification and Skills:
* 1+ years of customer service or professional experience working with people
and/or cash handling experience required
* Aptitude to work independently as well as part of a team and ability to
collaborate with others
- Strong verbal and written communication skills
- Time Management skills and the ability to prioritize workload based on
department and member needs
- Flexibility to adapt and succeed in a dynamic environment
- Ability and drive to provide exceptional service to members and employees
- Intermediate computer skills and the ability to navigate between multiple
systems with ease
Workplace Environment:
* Sitting 90-95% and standing 5-10% which is determined on your rotation within
the branch
- Working at a computer 98% of the day, utilizing the phone
- Bending, twisting, kneeling, stooping, or crouching when appropriate, on
occasion
* Repetitive movements, including but not limited to typing, using a mouse,
phones, etc.
- Lift, carry, push or pull up to approximately 50 pounds
- Requires face-to-face interaction and/or coordination of work with other
employees and departments, and in-person interaction
Required Work Schedule:
Shifts between 7am-7pm Monday-Friday and Saturday 7am-3pm. Consistent and
reliable attendance is a required essential function of this role to meet the
needs of the department/team and organization.
This is a Hybrid position and will have an in-person training period of at least
90 days in Faribault, MN. Ongoing, the position has the opportunity to work
mostly virtual with a rotating full week in-person, in Faribault, MN, once every
six weeks. Applicants should live within or near the Faribault community.
Compensation:
This position has a starting pay range of $17.05 — $20.41 per hour.
In alignment with our commitment to pay transparency, we are providing a
good-faith estimate of the pay range for this position. This range reflects what
we anticipate offering a successful candidate based on factors such as the
role’s responsibilities, required qualifications, and relevant experience. The
actual pay may vary depending on the selected candidate’s skills, experience,
and other qualifications.
Total Rewards:
Affinity Plus offers a comprehensive Total Rewards package that goes beyond base
pay. In partnership with the State of MN Employer Group, Affinity Plus provides
low-cost medical, dental and vision insurance coverage options. Additionally,
Affinity Plus frontloads all sick time hours and a portion of vacation hours for
all new employees, offers a variety of paid leave options, a monthly wellness
benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is
designed to support your well-being and growth while fostering a fair and
inclusive workplace.
Disclaimer
Applicants may be subject to a background and credit check. Employees in this
position must be able to satisfactorily perform the essential functions of the
position. If requested, Affinity Plus Federal Credit Union will make every
effort to provide reasonable accommodations to enable employees with
disabilities to perform the position’s essential job duties. As markets change
and the Organization grows, job descriptions may change over time as
requirements and employee skill levels evolve. With this understanding, Affinity
Plus Federal Credit Union retains the right to change or assign other duties to
this Member Advisor position.
Application Deadline
Affinity Plus Federal Credit Union accepts applications on a rolling basis.
Job Tags
Hourly pay, Ongoing contract, Full time, Immediate start, Monday to Friday, Shift work