An appraisal coordinator must be a friendly energetic self-motivated person used to working in a fast paced environment. Monitors and handle the entire pipeline process of appraisal orders daily from order entry to delivery. This includes handling inbound and outbound calls from loan officers, processors, underwriters, appraisers, and property owners. It also includes troubleshooting problematic scenarios. Track and communicate issues and status updates to requestor in a calm and professional manner both verbally and in writing. Contact appraisers and clients for status updates while maintaining a detailed communication record on our web based platform. Communicate to clients and appraisers a general understanding of appraisal related products as dictated by company policy/procedure and applicable law. Take action on each file with a superior level of execution. Handle client concerns to achieve client’s expectations. Interact with other ACT Appraisal departments, as well as recognize when files should be escalated. Qualifications A High School Diploma. Must have excellent customer service skills and a strong sense of responsibility. Organized and detailed oriented person with the ability to multi-task in a fast paced environment with a high level of production. Must be able to manage a high volume of emails, voicemail and incoming phone calls. A quick learner with the willingness to acquire new skills. Effectively communicate with people of all levels. #J-18808-Ljbffr
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