Job Description

Veterans Service Representative (Authorizer)

As a Veterans Service Representative (VSR) (Authorizer) you will play a vital role in ensuring Veterans receive the compassionate care and benefits they deserve. You will oversee complex benefit claims, explain benefit programs and entitlement criteria, provide final decisions on compensation and pension claims. This position may be located in the Veterans Service Center, the Benefit Eligibility Support Team or the Integrated Disability Evaluation System within the listed VBA Regional Offices.

Help Accepting applications Open & closing dates 04/09/2026 to 04/20/2026

Salary $74,678 - $121,371 per year

Locations many vacancies in the following locations: Anchorage, AK Phoenix, AZ Los Angeles, CA Oakland, CA

Remote job No

Telework eligible Ad-hoc telework may be authorized as determined by the agency policy.

Travel Required Occasional travel - You may be expected to travel for this position.

Relocation expenses reimbursed No

Appointment type Permanent

Work schedule Full-time

Service Competitive

Promotion potential 11 Job family (Series)

• 0996 Veterans Claims Examining

Supervisory status No

Security clearance Other

Drug test No

Position sensitivity and risk Non-sensitive (NS)/Low Risk

Trust determination process Suitability/Fitness

Financial disclosure No

Bargaining unit status Yes

Announcement number CASH-12930586-26-CM (PAC-D)

Control number 864553600

This job is open to

Help Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

This vacancy is open ONLY to permanent VBA employees who are currently assigned to the Regional Office they are applying to. Eligible applicants must hold a career, career-conditional, VRA, or Schedule A appointment, or be eligible under VBA CTAP.

Duties

• Serve as the primary authorizer for unusually complex claims, including terminations and disallowed benefits.
• Provide second-signature approval on high-level administrative decisions to ensure technical accuracy and completeness.
• Analyze and decide on complex military service claims - such as character of discharge, presumed death, line-of-duty determinations, and fraud.
• Review decisions prepared by Veterans Service Representatives (VSRs), ensuring clarity, thoroughness, and empathetic wording.
• Clearly explain final complex decisions to Veterans via mail, phone, or in-person.
• Draft Statements of the Case (SOC) for authorization appeals and guide Veterans through post-decision processes.
• Accurately enter adjudication data in electronic systems, generate award notifications, and issue benefits payment decisions.
• Review incoming case documentation, perform routing or take action as appropriate on mail evidence.
• Perform other duties as assigned.

Requirements

Help

Conditions of employment

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• Selected applicants will be required to complete an online onboarding process.
• This position includes a one-year probationary period. Continued employment beyond the probation period requires agency certification that your performance and conduct support conversion to a career appointment and serve the public interest.
• A complete application package must be submitted: Resume, transcripts, etc.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/20/2026. Time-in-Grade: Applicants who are current federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position you must have served 52 weeks at the GS-10 grade level . To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50. Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Specialized Experience: To qualify at the GS-11 grade level: Applicants must have one year of specialized experience equivalent to at least the next lower grade ( GS-10 ) in the normal line of progression for the occupation in the organization. Specialized experience includes experience that demonstrates competence in adjudicating and authorizing Veterans' claims. Specialized experience is typically gained in positions that have involved experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Such experience is to be substantive and relevant and may have been gained in the practice of law or working with a Federal or state agency, insurance company, retirement, disability, or insurance program. OR Applicants may substitute education for experience to qualify at the GS-11 grade level: Applicants must have a Ph.D. or equivalent doctoral degree or three full years (54 semester hours or 81 quarter hours) of progressively higher level graduate education leading to such a degree or LL.M, if related. This graduate education (or completed degree) must demonstrate the knowledge, skills, and abilities (KSAs) to do the work for this position. Note: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. OR Applicants may combine education and experience to qualify at the GS-11 grade level: Applicants may combine specialized experience and education beyond two full years of graduate level education. If you have some, but not all, of the graduate education described above AND less than one full year of the specialized experience described above, you may qualify by combining the amount of creditable education and experience that you do have. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11. To calculate, first identify the education you have earned beyond your first two years of study as a percentage of a total of three years of study. Then identify the number of months of specialized experience you have as a percentage of 12 months. Add the two percentages. The total must equal at least 100 percent in order to be qualifying. For example, an applicant who has 45 semester hours of graduate level education (i.e. 50% of graduate education required beyond the first two years) and who has 6 months of creditable specialized experience (i.e., 50% of the one year of specialized experience required) would meet 100% and thus be qualified for the position. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

An unofficial or official copy of your transcripts must be submitted with your application if you are basing all or part of your qualifications on education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

This is not a virtual or remote position. Promotion Potential: This position is

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