Job Description
What the Candidate Will Do
- Drive comprehensive discovery with partners to understand and align the Uber Health product suite and best practices to customer specific operational workflows
- Manage the technical configuration and activation of client accounts working with external & internal stakeholders to optimize for customer experience and impact
- Develop and deliver comprehensive program-specific resources, including training decks, coordinator overviews, and client-facing communications to ensure program readiness and minimize time to launch.
- Proactively monitor post-launch adoption rates and utilization metrics against initial forecasts, escalating utilization barriers to relevant stakeholders to ensure revenue targets are met.
- Derive qualitative and quantitative insights, leveraging direct customer stories, user feedback and data trends to inform near and long term opportunities to increase client and product impact
- Represent the voice of customer to make informed recommendations to Product, Sales, Marketing, Operations and Support on how to improve the customer experience using Uber Health products
Achieve operational excellence by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
Basic Qualifications - Bachelor's Degree
- Minimum 6 years of relevant work experience
- B2B Healthcare knowledge and experience
- Project Management, Program Management, or Learning & Development Experience
Data fluency
Preferred Qualifications - Deep experience in healthcare and technology, specifically with health systems, accountable care organizations, or national provider groups
- Demonstrated ability to lead complex B2B implementations, specifically managing cross-functional dependencies across client teams (e.g., Finance, IT, Operations) and internal teams (e.g., Product, Sales, Support).
- Strong use of insights and confidence around data-driven decision making
- Proficiency in tech platform configurations, and willingness to learn technical API integrations to drive customer adoption at scale
- Proven track record of operational excellence, developing strategies and implementing them effectively
- Ability to problem solve, adapt, and grow quickly
- Excellent written & verbal communication and interpersonal skills
- Excellent organization, project management, and time management skills.
Builder mentality
For Chicago, IL-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year. For New York, NY-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link
Job Tags
Full time, Work experience placement