Job Description

Join the team at Mercier Consultancy MD as a Swedish Speaking Customer Support Agent specializing in the iGaming sector, with a fantastic opportunity for relocation included to Greece! This role is perfect for individuals passionate about customer service and the gaming industry. You will assist Swedish-speaking clients, providing them with top-tier support while enhancing their gaming experience with our platform.

Key Responsibilities

• Deliver exceptional customer support to Swedish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding account management, game rules, promotions, and technical issues.
• Resolve customer complaints and concerns efficiently while ensuring a high level of satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to address and escalate any complex issues that arise.
• Stay updated on industry trends, gaming regulations, and company policies to provide informed support.

• Fluency in Swedish (oral and written) is essential; proficiency in English is a plus.
• Prior experience in customer support, particularly within the iGaming or entertainment sectors, is preferred.
• Excellent communication and interpersonal skills to engage effectively with customers.
• Strong problem-solving capabilities and a customer-centric mindset.
• Knowledge of gaming platforms and an understanding of player behavior is an advantage.
• Ability to work effectively in a fast-paced, remote environment while managing multiple inquiries.
• Willingness to relocate to Greece as part of this position.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...

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