The Carrier Services Strategic Programs team is seeking a detail-oriented and process-driven Program & Operational Excellence Specialist to serve as the operational backbone of the team. This individual will own the team's governance cadence, initiative tracking, and continuous improvement engine — ensuring the team's operational guidance technology and process improvement initiatives move from ideation through delivery with rigor, visibility, and cross-functional alignment.This role is the connective tissue between strategic planning and tactical execution. The specialist will facilitate daily stand ups and monthly consolidation sessions, maintain initiative health dashboards, coordinate shared AI/ML infrastructure requirements across multiple tech builds, and drive process standardization that enables the team to scale without adding complexity.Key job responsibilitiesGovernance - Facilitate daily stand-ups (15-min time-boxed), monthly goals cycles (planning, grooming, retrospectives, reviews) - Own and maintain the team's initiative tracking system (Asana intake, SharePoint dashboards, monthly report out sessions) - Ensure all annual initiatives have complete intake fields (Prior Year, Financial Impact, CAPEX, Tech Dependency, Analytics Dependency, P&L Impact) - Prepare and distribute pre-read materials for leadership reviews, MBRs, and QBRs - Document action items, decisions, and escalation paths from business reviews - Maintain RAID log (Risks, Actions, Issues, Dependencies) across the initiative portfolio - Own meeting cadence calendar and ensure cross-team scheduling alignmentInitiative Coordination - Serve as the coordination point for the team's technology and process improvement initiatives across all team members - Track initiative status, blockers, and cross-team dependencies on a weekly cadence - Coordinate shared AI/ML infrastructure requirements across AI Hotspot, AI Compliance Assistant, AI BT Capping, and ACO initiatives - Facilitate tech intake submissions and follow-up with cross functional teams - Maintain initiative-to-pillar mapping and strategic alignment documentation - Prepare initiative status summaries for leadership review and visibilityOperational Excellence - Create and maintain comprehensive SOPs for the Carrier Services team. - Identify and implement 1-2 process improvements per monthly goals cycle based on data - Establish and maintain baseline metrics dashboard - Drive adoption of standardized templates, checklists, and tracking mechanisms - Maintain team knowledge base of common impediments and resolution patternsCross-Functional Stakeholder Management - Coordinate with 3+ cross-functional teams (Tech, Product, Operations, Finance, Analytics) - Build and maintain relationships with key stakeholders across multiple cross functional teams - Facilitate cross-team dependency resolution within 3 days average - Represent initiative status in program-level reviews and dependency mapping sessionsBusiness Review & Reporting Support - Support weekly, monthly, and quarterly business review preparation with data pulls and narrative drafts - Coordinate Newsletter content and distribution - Manage team SharePoint site, document repositories, and communication channels - Track and report initiative-level financial impact metrics - Coordinate with Finance POC to ensure initiative business cases are currentA day in the lifeAmazon Benefits:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamAmazon Transportation Services is pioneering new products, services, and technologies within our transportation network. We are building a platform and capability to ensure that our capacity plans enable our supply partners to deliver as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class end to end global supply strategy. This is a great opportunity for a highly motivated individual looking to innovate and execute on the above strategy and accurate planning will be critical to serving our customers. Come join us.Basic qualifications- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements- Experience writing technical documents, project plans and progress reports to leadership and to stakeholders- Experience coordinating between technical teams, peers and business stakeholdersPreferred qualification - 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience- Bachelor's degree- Experience with SQL- PMP certification, or SCRUM/Agile, SAFe certificationAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .USA, AZ, Tempe - 25.00 - 32.00 USD hourlyUSA, GA, Atlanta - 25.00 - 32.00 USD hourlyUSA, TN, Nashville - 22.00 - 29.00 USD hourlyUSA, WA, Bellevue - 25.00 - 32.00 USD hourly
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