Job Description

Hospitality Host

Reporting to the Pool Management Team, the Hospitality Hosts' primary responsibility is to market the properties' pools, restaurants, suites and other venues to potential clients, while providing top level service, and building relationships. The right candidate must have a thorough knowledge of hospitality, pool and other offerings, marketing to databases of clients, strong interpersonal skills, and working with casino marketing and VIP departments to ensure top level service for our VIP clients.

Core Job Responsibilities:

• The Hospitality Host will provide VIP Service to all property guests, as well as potential guests. All duties are to be performed in accordance with departmental and company policies, practices, and procedures.
• Responsible for contacting leads, inquiries, and requests from other property departments. Host will assist these leads, inquiries, and requests through the introduction phase, then when they arrive to property, during their stay, and follow up with them after departing.
• Work with other Palms owned venues, as well as 3rd party venues to ensure a seamless experience for our guests.
• Continuing knowledge of all events and offerings on our property. Also keeping up a strong knowledge of events and offerings on competing properties and venues.
• Sell, promote, and advertise all property offerings to clients, potential clients, concierges, 3rd party groups
• Respond to and resolve guest complaints, exceed guest expectations, and provide other supporting services.
• Consistent and regular attendance is an essential function of this job.

Qualifications:

• Knowledge of all offerings from our Nightlife and Entertainment Venues
• Knowledgeable of liquor and food offerings
• Minimum age requirement 21 years or older.
• Minimum of 1 year of previous Nightlife and or Entertainment experience in a fast-paced environment as a VIP Host or Promoter or similar.
• Possess excellent interpersonal service skills with a friendly and professional demeanor, manage multiple tasks and remain calm and produce expected results in a very high paced environment.
• Basic math skills are required. Must have knowledge and ability to perform proper Bottle service.
• Must obtain and maintain an Alcohol Awareness Card, Nevada Health Card, and Nevada Gaming License.

Physical Demands:

• Work is performed in a Casino/Hotel setting or in an outdoor pool setting.
• Work that is performed in an environment that is subject to varying levels of heat and cold.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols

Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

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