Job Description

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Compensation:

$16 - $16.50 hourly

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Communicate with housekeeping to make sure guest rooms are ready
• Handle customer complaints as necessary

• Must be able to work any shifts between the hours of 7 am and 11 pm. Weekends are required!
• Schedule may fluctuate. Can work 0 to 40 hours in any given week.

• 1+ year of hotel industry experience or related job preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has experience answering telephone calls and troubleshooting stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent

Located in the stunning Summerlin area, we are a quaint hotel that caters to business travelers, families, and all walks of life. Just minutes from the upscale Downtown Summerlin area and less than 20 minutes away from the stunning views of Red Rock Canyon, our location offers a variety of possibilities for guests' needs. We are looking for an energetic, customer-service-centric individual to help lead our team!

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