Job Description

Office Support Specialist

To work in a front-line position in the office serving as the point of contact for customers delivering outstanding service in a fast-paced office environment. In this position the Office Support Specialist will handle diverse customer inquiries and requests, supporting daily office operations and contributing to the cooperative's success.

Key Responsibilities

Administrative

• Assist in administrative duties: answering phone calls, providing counter sales and customer service
• Communicate and build great relationships with all employees and customers
• Perform billing of CFE products and transfers
• Perform truck scale, grain probing, and grading procedures
• Assist with grain contracts, settlements, reporting, and enter contracts for producers
• Assist with day and month end reconciliation & process
• Process accounts receivable (AR) payments
• Receive and verify products against purchase orders (POs)
• Help to complete monthly inventory of all location products
• Develop and maintain in-depth knowledge of location-specific processes, procedures, and offerings to confidently answer customer questions and resolve their concerns.

Credit

• Enforce and uphold the cooperative's credit policy
• Make credit terms known to all employees and customers
• Collaborate with Credit department and management for customer transactions

Reporting

• Inform your supervisor of discrepancies in your reports as soon as you are aware of them
• Inform your supervisor of potential problems or potential new business opportunities directly or indirectly related to your department
• Report any unsafe equipment or working conditions to your supervisor
• Report any needed repairs or special maintenance to your supervisor immediately

Safety and Compliance

• Uphold cooperative policies
• Follow and comply with all laws and regulations both State and Federal
• Attend employee safety meetings, etc. held as required or scheduled in conjunction with Safety Director or location as required

Other Duties

• Perform other duties as assigned by management
• Collaboratively work with location, departmental personnel
• Attitude consistently mirrors the company image and promotes fellow employee teamwork
• Present a professional image through words, actions, and personal appearance

Skills & Abilities

• High School Diploma, GED or equivalent combination of education and experience
• Knowledge of administrative/inventory procedures and systems
• Excellent written and verbal communication skills, ability to communicate clearly and professionally
• A strong customer service orientation with the ability to handle inquiries and resolve issues effectively
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software
• Strong organizational skills and the ability to prioritize tasks, manage time effectively, and meet deadlines
• Accuracy and attention to detail in all work performed
• Ability to identify and resolve problems efficiently and effectively
• Flexibility and adaptability to changing priorities and tasks
• Ability to work effectively as part of a team
• Professional demeanor and appearance
• Experience with maintaining accurate records and filing systems
• Willingness to flex schedule in accordance with work that needs to be done at the location, including seasonal increases

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