Job Description

Job Description

Job Description

Loan Services Manager

Location: Gettysburg, PA (Onsite)

Lead. Strengthen. Elevate Lending Operations.

ACNB Bank , in beautiful and historic Gettysburg, Pennsylvania, is seeking an experienced and strategic banking professional to take ownership of our Loan Services Department — ensuring accuracy, efficiency, and service excellence across our loan portfolio. If you thrive in fast-paced environments where process improvement, compliance, and leadership all matter equally, this is where your expertise will make a measurable impact. You'll be joining a financially stable organization, recognized among the top 20 regional community banks in the U.S., offering the strength, resources, and long-term outlook needed to successfully lead and improve a critical function.

What Sets You Up for Success

• 5+ years in loan servicing and banking operations , including at least 3 years leading teams;
• Strong command of loan servicing systems , processes, and compliance requirements (Fiserv DNA experience helpful);
• Expertise in commercial and consumer loans , residential mortgage loans helpful;
• Proven ability to manage complex workflows and drive process improvements;
• Strength in data analysis, reporting, and accuracy controls;
• A leadership style centered on clarity, coaching, and accountability;
• Ability to communicate solutions in a clear, practical, and actionable way.

• Optimize and strengthen loan servicing operations.
  You will take the lead in evaluating existing service processes, identifying risks, and implementing improvements that drive greater operational accuracy, service delivery, and efficiency.
• Build a culture of accountability and performance.
  You will develop your team through clear expectations, coaching, and engagement — ensuring every team member is working effectively to support lending operations and customer service.
• Ensure data integrity and regulatory excellence.
  You will oversee compliance requirements including HMDA, SOX controls, flood and escrow processing, year-end loan activities, and loan data accuracy across the entire portfolio.
• Partner across the organization.
  You will collaborate daily with Commercial, Consumer, Mortgage, Credit Administration, Finance, and Compliance to ensure seamless loan servicing workflows and accurate reporting.
• Lead technology and systems execution.
  As the primary contact for Fiserv DNA, you will maximize system capability, troubleshoot issues, and support the introduction of new loan products and servicing configurations.
• Stay ahead of risk and change.
  You will anticipate regulatory shifts, ensure ongoing policy alignment, and support audits with confidence, transparency, and timely resolution.

1. Real Opportunity to Make an Impact - This isn't a maintenance role - it's a chance to own and elevate a critical function of the bank. You'll have the authority and visibility to improve processes, strengthen controls, and directly influence how the bank serves its borrowers.
2. High Visibility with Executive Leadership - You'll work closely with executive leadership, including Credit, Finance, and Compliance. Your insights and decisions will shape operational strategy and risk management, not just day-to-day workflow.
3. Broad Exposure Across Lending - You'll oversee servicing across commercial, consumer, and mortgage portfolios, giving you a well-rounded leadership role that expands your expertise and positions you for future advancement.
4. Ability to Build and Lead a Strong Team - You'll have the opportunity to coach, develop, and align a team around clear expectations and performance standards - creating a department that operates with consistency, accountability, and pride.
5. Comprehensive Compensation & Benefits Package: This position typically pays $70,000 - 90,000 annual, but can be higher based on current experience . It also includes health, dental, and vision coverage, 401(k) with employer match, generous paid time off and holidays, career growth and training opportunities—all within a supportive, relationship-focused team environment.

???? Ready to Lead a Function Where Your Expertise Makes a Difference?

If you’re driven by continuous improvement and energized by the opportunity to lead a critical operational function — we’d love to meet you.

Our Careers page will help you find the job you've been looking for: -employment

Location: 100 V-Twin Drive, Gettysburg, PA 17325; partial relocation costs may be considered.

ACNB Bank is an Equal Opportunity Employer.

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