If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Overview of Your Role
This role is responsible for the collection of delinquent loan accounts and related collection issues.This is a local-remote position that requires the first 2-3 weeks on-site for training. Following initial training, this position is remote with quarterly/ad-hoc meetings on-site as required.
Essential Job Functions/Responsibilities:Responsible for the collection of accounts assigned by department management, including member negative share balances, MasterCard accounts, consumer and small balance commercial loan accounts
Responsible for the accurate maintenance of records that may be used in the collection of accounts
Acquire and preserve knowledge of state and federal laws as they pertain to bankruptcy
Acquire and preserve knowledge of state and federal laws as they pertain to foreclosure
Make recommendations regarding repossessions, charge-offs, or further internal collection efforts to management
Experienced with Telephone Collection Practices Act and Fair Debt Collection Practices Act
Knowledgeable with the regulations surrounding the right of offset and freezing funds with regards SSI, SSD and Pension
Retain state and federal laws with regard to repossessions
Well Informed with the Fair Credit Reporting Act and the CFPB as they pertain to collections
Familiar with rules as they apply to handling deceased members
Maintain a business relationship with outside collection attorneys, repossession agents, and other collection-related vendors to ensure accurate and timely service
Maintain collection figures and reports as specified by the department manager
Performance will be evaluated on the following criteria: call quality, excellent member service, efficiency, and specific goals setby management
Level 1- Fully proficient in Negative Shares as well as consumer loans 18-29 days delinquent
Other duties as needed
Associate's degree from accredited college or university
Minimum of 2 years telephone collection or call center environment experience preferred
Starting Compensation: $18.00-$20.00/hr., plus a generous monthly incentive/bonus plan and competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity , or any other protected class.
Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com
...Performance Marketing Manager Cortica is looking for an innovative, results-driven Performance... ...marketing strategy across paid search (SEM), paid social, display, programmatic... ...implement SEO best practices, elevating search engine rankings and driving sustainable...
...locally and globally. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global...
...Job Description Job Description Doggie Style Pets is hiring a Store Manager for our Philly locations. They ensure operational excellence, maintain store standards, and support and manage store staff. All employees at Doggie Style Pets are expected to provide excellent...
...procedures, equipment, and exam to ensure patient's understanding and cooperation. When ordered, prepares and administers contrast media and/or medications within the scope of practice. Monitors patient condition continually and reports/responds to changes in status...
...retail/wholesale automobile sales and related registrations; Manage multiple pay types and deposits, including cash handling; Audit and balance cash, maintain security and loss prevention; Mentor new Business Office Associates and train other departments on processes...