Job Description

I am representing a long running, family led Real Estate firm who is looking to hire a Leasing Consultant to serve as a brand ambassador for their residential community portfolio. This role is a blend of customer services, hospitality, content creating, and sales. No former leasing experience is required - The right candidate for this role will be extremely polished, personable and committing white glove service. Those coming from hospitality management, event planning, customer service, event sales and similar customer facing roles would all be great backgrounds for this role. Responsibilities Customer Service Deliver a hospitality-first experience for current and prospective residents ensuring every interaction reflects my client’s commitment to exceptional service. Anticipate resident needs and proactively address questions or concerns with professionalism, empathy, and urgency, partnering with the management team to ensure timely resolution. Build strong relationships with residents through consistent, attentive, and polished communication that supports resident satisfaction and retention. Document resident concerns, service needs, and follow-up actions thoroughly and in a timely manner to support accountability and continuity of service. Support the planning and execution of resident events and community programming to strengthen engagement and foster a welcoming residential experience. Ensure property curb appeal, common areas, vacant apartments, and show units are maintained to my client’s standards, and are always tour-ready. Sales and Leasing Utilize Elise AI to manage prospect inquiries, creating a warm and informative first impression that encourages prospects to tour the property. Provide prospective renters with accurate and compelling information about the community, available residences, amenities, pricing, and neighborhood experience. Conduct apartment tours that highlight the value of the community and tailor the experience to each prospect’s needs and preferences. Maintain consistent, thoughtful follow-up with prospects until they lease or conclude their search. Partner with the Portfolio Leasing Supervisor and external brokers to showcase available apartments and support leasing activity. Assist current residents with on-site transfer opportunities as needed, ensuring a smooth and Marketing and Property Presentation Maintain a strong understanding of market trends, competitor rents, apartment availability, and product positioning to support informed leasing conversations. Use Yardi CRM, Rent Café, and Yardi Voyager to track apartment availability and ensure website content, photos, descriptions, amenities, and pricing are accurate and current. Monitor and maintain external listings to ensure available residences are presented consistently, professionally, and in alignment with my client’s standards. Create and review marketing content that accurately reflects the residential experience and Requirements Experience in customer service, hospitality, or a related field (e.g., luxury retail, hotel/resort services, residential leasing, or property management) Apartment leasing experience or experience in a customer service-related industry (i.e., retail sales, hospitality). Associate or bachelor’s degree preferred. Experience in hospitality, property management, sales, customer service, or a similar guest-facing environment. Exceptional communication, relationship-building skills, and customer service skills, with a hospitality-first mindset and proven ability to generate leads, present offerings, qualify prospects, and close sales. Professional, detail-oriented individual with strong written, verbal, and mathematical skills, including the ability to prepare leasing documents, resident communications, and calculate rent, fees, and deposits. Ability to travel regularly between multiple nearby properties (approximately 50-75% of the role). Ability to work Tuesday through Saturday schedule, 9am-6pm. #J-18808-Ljbffr

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