Job Description
Be the one who makes a difference! At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference-with us.
The IT Asset & Knowledge Program Analyst plays a critical role in Vertex's mission of changing lives through education by ensuring the technology that powers our schools is accurately tracked, well-governed, and supported by clear, usable knowledge. This role owns the day-to-day execution of Vertex's IT Asset Management (ITAM) and Knowledge Management (KM) programs, enabling compliance, audit readiness, and operational consistency across Legacy Traditional Schools. By maintaining high-quality asset data, executing required controls, and delivering effective documentation for frontline teams, the Analyst helps ensure that students, educators, and staff have reliable access to the technology they need to succeed.
ESSENTIAL FUNCTIONS: 1. IT Asset Management Program Operations: - Maintain accurate and complete asset lifecycle records in the IT Asset Management system of record, ensuring required data elements are present and consistent.
- Execute scheduled ITAM controls, including monthly stockroom cycle counts, semester tagged-asset audits, and annual summer physical audits.
- Support asset lifecycle workflows including receiving, tagging, deployment, transfers, repair/warranty, and retirement or disposal in accordance with policy.
- Coordinate with Service Delivery and On-Site Technicians to ensure audit tasks are completed, validated, and properly documented.
2. Reconciliation & Data Integrity: - Reconcile asset data across ITAM, student record systems, and device or directory platforms to ensure accuracy and alignment.
- Enforce minimum data quality standards and monitor record completeness and consistency.
- Identify recurring data or process issues and recommend operational improvements to reduce errors.
- Track and remediate discrepancies within defined service-level timelines.
3. Vendor & Compliance Documentation: - Collect, validate, and retain required documentation from vendors, including packing lists, serial number files, RMA records, and e-waste certificates.
- Ensure disposal and retirement documentation is properly linked to asset records and meets audit requirements.
- Support compliance readiness by ensuring evidence is complete, accessible, and audit-ready.
- Partner with internal stakeholders to resolve documentation gaps or inconsistencies.
4. Knowledge Management Ownership: - Own knowledge management governance, including templates, standards, metadata, review cadence, and publish/retire workflows.
- Create and maintain SOPs, runbooks, job aids, and FAQs supporting IT service delivery.
- Identify documentation gaps based on ticket trends and operational feedback.
- Ensure active knowledge content remains current, accurate, and usable by frontline teams.
5. Reporting & Program Communication: - Provide regular status updates on IT Asset Management and Knowledge Management program performance, risks, and next actions.
- Produce recurring reports on audit completion, data quality, asset trends, and knowledge health.
- Flag risks related to compliance, data integrity, or knowledge adoption and recommend mitigations.
- Support continuous improvement through data-driven insights and reporting.
KNOWLEDGE, SKILLS & ABILITIES: Education: - High school diploma required; associate's or bachelor's degree in information technology, business, or a related field preferred.
Experience: - Minimum of two years of experience in at least two of the following areas: IT asset management, IT operations, IT service management, inventory controls, configuration management, or knowledge management.
- Experience maintaining structured data sets with a high degree of accuracy.
- Experience producing reports and performing reconciliations using spreadsheets or similar tools.
Preferred Qualifications: - IAITAM Certified Hardware Asset Management Professional (CHAMP).
- ITIL 4 Foundation certification.
- Experience supporting K-12 education environments or distributed, multi-site organizations.
Be excited to be a part of our team and grow your career with us! Be the one who enables us to positively impact over 258,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 226 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.
- Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.
- Be supported in your work by caring leaders and team members who want you to succeed.
- Be empowered to make a difference and climb higher and reach farther to change lives through education.
- Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.
- Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
- Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
- Enhance your growth and development with mentoring and money to take training classes.
- Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.
Be the one who makes a difference! With an innovative mind, a hungry heart, and engaging spirit you can change lives through education. Be a part of Vertex Education and let's make a difference together.
Apply Today!
Job Tags
Summer work, Flexible hours