Job Description

Company Description

VLICH is a hospitality-driven organization committed to delivering exceptional experiences for guests. Focused on excellence and customer satisfaction, VLICH operates with a strong emphasis on hospitality management and innovation. With properties located in vibrant cities like Queens, NY, VLICH fosters a collaborative and professional environment dedicated to exceeding guests' expectations. Joining our team means becoming a part of a forward-thinking company that values quality, service, and growth.

Role Description

As a Hotel General Manager at VLICH, you will oversee the daily operations of our on-site property in Queens, NY. This full-time role involves managing the hotel team to deliver outstanding guest experiences, maintaining efficient operational processes, and ensuring high-quality services. Additional responsibilities include financial planning and budgeting, supervision of food and beverage operations, and aligning business strategies with organizational goals. The role requires exceptional leadership and a focus on providing excellent customer service while consistently improving the overall performance of the property.

Qualifications

• Strong experience in General Management and Business Management, including planning, organizing, and leading teams effectively.
• Proven expertise in Customer Service with an ability to enhance guest satisfaction and address concerns promptly.
• Knowledge of Budgeting and financial management, ensuring operational profitability and cost control.
• Experience in Food & Beverage operations, including oversight of quality service and menu development.
• Excellent communication, interpersonal, and leadership skills to foster staff engagement and solve challenges efficiently.
• Familiarity with hospitality industry standards and regulations is preferred.
• Bachelor’s degree in hospitality management, business administration, or a related field, or equivalent experience is required.

Core Work Activities:

Assisting the Operational and Financial Management of the Property:

• Verifies that all brand standards are being maintained in each area of the property.

• Verifies that all team members meet or exceed all brand requirements.

• Manages the operation of the ALL PROPERTY departments.

• Verifies that a viable key control program is in place.

• Maintains current licenses and permits as prescribed by local, state and federal agencies.

• Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Complies with all corporate accounting procedures.

• Performs required annual Quality audit.

Supporting the Management and Development of Departmental Teams:

• Stays readily available/approachable for all employees.

• Extends professionalism and courtesy to employees at all times.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists/teaches team managers scheduling (using Scheduling Tool that you recommend) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.

• Sets clear performance expectations with the Owner.

• Assists team supervisors with constructive coaching and counseling.

• Solicits feedback for continuous improvement.

Managing the Guest Experience:

• Extends professionalism and courtesy to guests at all times.

• Motivates and encourages staff to solve guest and employee related concerns.

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Conducting Human Resource Activities:

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Takes proactive approaches when dealing with employee concerns.

• Verifies that property hiring practices and strives for a culturally diverse work place.

Performs other duties as assigned and needed.

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