Job Description

The New York Service Center Jeweler performs repairs and alterations for new and client owned jewelry at the Tiffany & Co. Landmark store. The Jeweler works with all precious metals, including platinum, gold and silver as well as other specialty materials. The Jeweler is expected to perform repairs using standard jewelry techniques including soldering, laser welding, fabrication, assembly, gluing, enameling, finishing, hallmarking, stone setting, etc. The Jeweler possesses a deep knowledge of jewelry materials including metal assay and gemstone identification and sensitivity. The Jeweler understands workshop safety and ensures risks are minimized. The Jeweler will be requested from time to time to work with clients and client advisors to discuss clients' needs and issues. The Jeweler's standard shift coverage is during store hours, including weekends. Key Accountabilities Perform repairs and alterations on all assigned orders according to Tiffany & Co. standards. Quality - Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or escalate as appropriate; perform "specialty craft work" e.g. complex setting, enameling as appropriate to skill set and work mix. Productivity - Meet or exceed established productivity standards based on work mix and role Organization - Maintain assigned orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to administration or management. Maintain an organized bench and work space. Request any needed parts, consumable material, tools or supplies according to established procedures; maintain all assigned parts, metals and scrap in a secure and organized fashion and according to established procedures. Knowledge and development Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture and repair techniques. Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements. Proactively share skills and techniqueswith coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement. Provide assistance as needed throughout the store; perform alternatecraft work as needed and as capable; assist administration with workflow management; participate in special projects. Occupational Health and Safety Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc. Maintain a safe workstation free from risks. Immediately report any safety incidents, including "near misses" to management Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure Required Qualifications High school diploma or equivalent Minimum 5 years of experience Flexibility to work non-traditional hours, including days, nights, weekends, and holidays. Ability to work overtime as needed Soldering and laser welding experience Strong attention to detail Ability to converse professionally with clients and have a professional appearance Ability to shift tasks quickly to meet daily business needs Strong initiative and the ability to work without constant direction Excellent organizational abilities to manage and prioritize multiple tasks Demonstrated ability to identify and provide resolution for areas of improvement Ability to inspire trust, fairness, integrity, and professionalism with staff members as well as management Ability to work with cross functional teams Detail oriented ability to communicate effectively with different levels of management Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment Preferred Qualifications Degree from jewelry technical/design program Completion of Graduate Gemology degree or completion of courses Diamond setting experience Tiffany & Co. product knowledge Engineering ability Fabrication or assembly experience Basic computer knowledge The hiring range for this position ranges from $34- $56per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love. At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes. #J-18808-Ljbffr

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