Job Description

Entry-Level Training Program (CAA Mailroom)

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world's top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in Beijing, Chicago, Geneva, London, Nashville, New York, Memphis, Miami, Munich, Stockholm, Shanghai, and among other locations globally.

CAA is seeking an enthusiastic go-getter to join one of our Entry-Level Training Programs (ETP). Opportunities are currently available in-person in the following offices: Los Angeles, Nashville, and New York. Candidates in the ETP gain first-hand industry experience across Entertainment, Media, Brands and Sports, receive hands-on professional development, and serve as the operational hub of the agency. This team is the future of CAA and is an important part of the company's culture and structure.

The Entry-Level Training Program consists of three distinct rotations: Reception, Mailroom Clerk, and Floating Assistant. These roles build on each other and provide unique exposure to the agency, which allows employees to develop their hard and soft skills. A successful ETP employee will become a successful candidate for most CAA Assistant roles.

This role could be right for you if:

You are curious about a career in the Entertainment, Sports, Brands and Media, and would love the opportunity to understand the inner working and business side of the industry

You have a team-first mentality and enjoy contributing to a greater goal

You are a self-starter who takes initiative to explore

You are able to read the room, adapt, and flex to the needs of any given situation

You are tapped into the latest industry news and trends

You thrive in a fast-paced environment and are able to remain calm under pressure

You do not back down from a challenge but rather enjoy finding a creative solution

Responsibilities:

Reception:

Welcome all visiting clients, colleagues, and guests, and provide white glove service

Act as the voice of CAA by answering all incoming calls and transferring callers to the appropriate parties

Schedule meetings and book conference rooms for multiple locations

Maintain confidentiality of all records and information pertaining to clients, employees, and the organization

Build and foster relationships with colleagues

Ensure that CAA standards are upheld at all times

Mailroom:

Perform various internal and external mail/messenger activities (sorting, tracking, delivering, pickup, etc.)

Setup and breakdown conference rooms and event spaces, for meetings and company events

Operate mailing, copy, binding and fax equipment

Perform other tasks and special projects as assigned

Maintain confidentiality of all records and information pertaining to clients, employees, and the organization

Build and foster relationships with colleagues

Ensure that CAA standards are upheld at all times

Floating Assistant:

Act as interim coverage for Assistants to provide continual and consistent support to Agents and Executives

Administrative duties include heavy phones, coordinating meetings and schedules, preparing expense reports, producing correspondence, special projects and additional work as needed for Agents and Executives

Maintain confidentiality of all records and information pertaining to clients, employees, and the organization

Build and foster relationships with colleagues

Ensure that CAA standards are upheld at all times

Qualifications:

BA/BS from an accredited University or College is preferred

Demonstrated passion for Entertainment, Media, Brands and/or Sports

Desire to grow within the Entertainment, Media, Brands and Sports Industry

Excellent customer service skills

Strong networking and communication skills, with an exceptional phone demeanor

Excellent interpersonal and problem resolution skills

Ability to multi-task and meet deadlines

Collaborative team player

Detail-oriented and extremely organized

Ability to work in a fast-paced, high-volume environment

Compensation:

The base hourly rate for this position is in the range of $20 - $20.50/hr. This position also is eligible for benefits and discretionary bonus. Ultimately, wages may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

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