Job Description

Company Description

Think Hospitality is a dynamic and growing real estate development and hospitality company based in the vibrant Arts District of Miami Beach, FL. Focused on blending hospitality with art and community, the company owns and operates distinctive boutique hotels such as The Plymouth Hotel, The Boulan Hotel, The Clinton Hotel, and South Beach Hotel, alongside renowned restaurants like Orange Blossom and Falsa Limonada. Each property showcases local art and partnerships with cultural institutions like the Bass Museum and Miami City Ballet School. Think Hospitality is dedicated to delivering unique, artful, and personalized experiences for both locals and travelers.

Role Description

The Director of Housekeeping is responsible for overseeing and implementing high standards of cleanliness, organization, and service in guest rooms and public spaces. This full-time, on-site role in Miami Beach, FL includes managing the day-to-day operations of the housekeeping department, supervising staff, ensuring guest satisfaction, overseeing laundry operations, monitoring supply inventory, and adhering to budgetary guidelines. The role requires collaboration with other departments to ensure a seamless guest experience.

Essential Duties:

• Supervise the Assistant Executive Housekeeper(s), to ensure guest and employee satisfaction.
• Monitor Housekeeping Personnel to ensure that guests receive prompt and courteous service
• Monitor Housekeeping personnel to ensure that rooms especially known repeat guests, and other VIP's receive proper attention.
• Maintain strong communication with other departments particularly the Laundry Department, the Engineering Department, the Front Office and the Food and Beverage Department.
• Establish and maintain effective human relations
• Perform personnel related functions such as hiring, evaluating, suspending and makes recommendations for termination personnel
• Consult with the Director of Human Resources and Managing Director or designee on personnel matters.
• Identify training needs and develops and implements training programs
• Schedule routine inspections of all Housekeeping areas through the Assistants, other supervisory personnel as well as contractors.
• Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipment are clean and in good condition.
• Make recommendations to the Managing Director or designate regarding the up keep of furnishings, facilities, and equipment.
• Maintain appropriate standards for dress, hygiene, and uniforms, appearance, posture and conduct of housekeeping personnel.
• Conduct regular departmental meetings.
• Ensure that housekeeping personnel is familiar with in-house facilities for the purpose of assisting guests.
• Control and analyze departmental costs on an ongoing basis to ensure performance against budget.
• Participate in the preparation of the hotel's Strategic Plan and Goals.
• Prepare the housekeeping Department budget.
• Remove substandard hotel linens from circulating inventory.
• Issue designated table linens to F&B personnel according to departmental procedures.
• Report all shortages, damages, maintenance requests, problems and linen/uniform availability to manager.
• Maintain close liaison with laundry to ensure the service provided meets the hotel's standards.
• Monitor and maintain the clean and orderly condition of department areas; ensure security of all hotel property.
• Monitor and maintain designated supply levels.

Job Knowledge, Skills, & Abilities

• Commitment to superior customer service and excellent customer service skills.
• Excellent management and leadership skills.
• Consistent record of meeting sales, customer service and operations objectives.
• Proven ability to influence a team and achieve results
• Strong supervisory skills for managing and coaching housekeeping teams effectively
• Ability to enhance guest satisfaction through excellent attention to detail and service
• Proficiency in overseeing laundry operations and ensuring proper handling of linens and garments
• Customer service skills for managing guest requests and resolving concerns promptly
• Experience in budgeting and resource allocation to maintain cost efficiency
• Strong organizational and time management skills
• Ability to work collaboratively with other teams to maintain operational efficiency
• Prior experience in hospitality or a related field is highly desirable
• Flexibility and creative problem-solving ability.
• Strong initiative and self-motivation.
• Fluency in job related English both verbal and non-verbal.
• An appreciation and respect for the diversity of all individuals in the workplace.
• Ability to handle pressure and work in a fast-paced environment.
• Must be able to carry 10 + lbs.
• Must be flexible and able to work days, evenings, weekends and holidays as necessary.

No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

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