We are looking for a personable, customer-focused Customer Service Representative to join our team in Akron, OH. As part of Saint-Gobain, a Top Global Employer for 11 consecutive years, you'll play a key role in ensuring exceptional support for our customers and smooth internal operations.
In this role, you serve as a direct link between our customers and the business. You will respond to inquiries, provide technical and application support, initiate order processing, issue price quotes, and maintain communication with Inside and Field Sales, all while managing multiple priorities in a fast-paced environment.
High school diploma or equivalent required.
An Associate's or Bachelor's degree is preferred.
3 years of customer service experience preferred.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to work independently and as part of a team. Ability to be proactive and demonstrate strong self-initiative.
Strong Communication Skills: Clear, professional communication with customers and internal teams.
Customer Focus and Relationship Building: Ability to build rapport, listen actively, deliver exceptional service, and serve as the primary customer contact.
Organization and Attention to Detail: Critical for managing orders, processing returns and credits, monitoring production, and ensuring accurate documentation.
Proactive Problem-Solving & Initiative: A self-starter who anticipates needs, identifies potential issues early, follows up diligently, and supports continuous improvement.
Saint-Gobain's innovations touch almost every major industry around the world. Within its Life Sciences division, teams are solving critical problems for customers who are getting life-saving medical devices to the frontlines of healthcare, discovering essential medications, and nourishing and connecting the world through consumer, industrial and electronics applications. As one of the world's leading producers of high-performance polymer products, we improve lives by making simple experiences better and being there in life's critical moments.
Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we've learned working together makes good ideas, great ones.
With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.
Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you're empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career and make that vision a reality.
Join Us at Saint-Gobain Life Sciences. Together, we'll create a better life.
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at SGNA HR Compliance@saint-gobain.com .
Employees have the flexibility to choose the benefits that best fit their individual needs:--
Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.--
Medical, Prescription Drug, Vision, and Dental Insurance--
Healthcare Saving Account and Flexible Spending Account options--
LiveWell Wellness Program--
Employee Assistance Program (EAP)--
Paid Time Off and Paid Parental Leave--
Retirement and Protection - Helping to make the future life you want a reality.--
401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan--
Company-provided Life Insurance, AD&D, Short-Term Disability--
Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance--
-Additional Benefits - Helping shape the experience and impact you want--
Group Legal--
Identity Theft Protection--
Auto and Home Insurance--
Pet Insurance and Discounts--
Back-up Child & Elder Care--
PerkSpot-Employee Discount Program-
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