Job Description
We are looking for a dedicated Customer Service Representative to join our team onsite in Anderson, Indiana. In this long-term contract position, you will play a key role in delivering exceptional support to ministers, churches, and constituents, while ensuring smooth administrative and technical operations. This is an excellent opportunity to make a meaningful impact by contributing to the success of our faith organization and fostering strong communication within our community.
Responsibilities:
• Provide outstanding customer service and pastoral care to individuals via phone and other communication channels.
• Maintain and update minister and church data, ensuring accuracy and reliability of records.
• Support administrative operations by assisting with front desk duties and covering for the Executive Assistant when needed.
• Develop and document processes, and cross-train team members on Engagement Team responsibilities.
• Manage technical support tickets, ensuring proper documentation and resolution in a timely manner.
• Continuously improve technical knowledge and system proficiency to better assist constituents.
• Share accurate and timely information with constituents to address their inquiries effectively.
• Collaborate with team members to adapt to changing priorities and organizational needs.
Requirements:
• A bachelor’s degree is preferred, along with at least one year of experience in a business environment.
• Familiarity with ticketing or helpdesk systems and a strong technical aptitude.
• Exceptional organizational skills and attention to detail in data management.
• Excellent verbal and written communication skills, with a customer-focused and empathetic approach.
• Proficiency in administrative tasks, office software, and the ability to troubleshoot basic technical issues.
• Flexibility to work collaboratively as part of a team and adapt to evolving responsibilities.
• Previous experience in customer service or administrative support is highly desirable.
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